FAQ.

wefox support.

When should I report a claim?

Here are some things to consider when deciding if you should report a claim or not:

- Was anyone injured?
- Did you damage someone else's property or vehicle?
- Is it unsafe to live in your home or drive your car?
- Are the damages above your deductible?

If you answered yes to one or more of these questions, you should consider filing a claim.

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How do I file a claim with wefox Insurance?

Already have a wefox Account?

  • you log into the website (link on the upper right side) and follow the steps requested.
  • you download/open your wefox App on your smartphone and follow the steps requested (you can download the wefoy App in the links enabled on the right of this section).


You can reach out to us by email anytime as well: claims@wefox.de

Just for motor vehicle or Roadside Assistance claims: You can reach us by telephone too at +49 30 56795400.

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How do I file claims concerning other insurers, means not wefox Insurance AG?

If you have concluded further contracts with other insurers (e.g. ARAG, Axa, Allianz, etc.) via wefox, please contact your broker or the insurance company directly. This will speed up the processing.

If you’re not sure which company is your insurance provider, please email us to service.de@wefox.com. We’ll process your request directly then. However, please note this will take a little more time. We therefore ask you kindly to be patient with us.

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What do I do if a wefox customer has damaged my car or my property?

If a wefox customer caused a damage to your car or property, please send an email to us with details to schaden@wefox.de.

Please add the following information:

  • Your information: name, address and phone number.
  • Details of the wefox customer: name, address, contract number and car license plate.
  • Claim details: date and location of the event, description and images of the damage.

Our claims team will review your claim and will get back to you shortly.


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How do car insurance deductibles work?

A deductible is an amount of money that you are responsible for paying toward an insured loss.

You're responsible for your policy's stated deductible every time you file a claim. After you pay the car deductible amount, your insurer will cover the remaining cost to repair or replace your vehicle.

Example:
If you have a €500 deductible and €2,000 in damage from a covered accident, your insurer will pay €1,500 to repair your car, and you'll be responsible for the remaining €500.

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