FAQ

What is wefox?

wefox is a digital insurer. We’re redefining insurance by making it simple, convenient, and trustworthy.

How do I sign up for the wefox App?

The wefox App is free for all wefox Insurance customers. Step by step instructions are sent with your new wefox Insurance policy; just click the link in the email in your confirmation mail, download the app, set up your individual password – and you’re done!

Where can I find my wefox Insurance policy documents?

wefox Insurance customers can access their policy documents 24/7 via the document center in their wefox App.

How do I file a claim with wefox Insurance?

File claims as simply as possible with your wefox App. The App makes it easy for you to upload relevant documents or photos, track your claim status and receive a notification when something is updated. Download the app from the links in the footer or your app store now!

Note:
Optionally, you can also file a claim by email.
Simply send a message to:
claims@wefox.de

Just for motor vehicle or Roadside Assistance claims: You can reach us by telephone at +49 30 56795400.

How can I change my contact, account or address data in the wefox App?

Your wefox App makes it easy to update your personal data, make changes to your wefox Insurance policies, including cancellations, or change payment methods with a few clicks.

How can I buy wefox Insurance products?

Ask your broker if they offer wefox Insurance or schedule an appointment with a wefox exclusive advisor by clicking ‘Get advice’ in the header right on top of our website. You can also find us on most of the best comparison sites.

Get the wefox App.

With our app, you have all your wefox Insurance policies on your smartphone – ready to access anytime, anywhere. Paperwork? No, thanks. Manage your contracts completely digitally. Wherever you are.

The wefox app is a product offering of wefox Insurance AG.