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Why choose wefox?
What is wefox in Switzerland?
wefox in Switzerland is a leading player in insurance distribution, continuously developing its offering to provide individuals with comprehensive risk advice.
What services does wefox in Switzerland offer?
wefox in Switzerland offers you free and independent advice on all aspects of insurance. This includes solutions in the areas of pensions, life insurance, health insurance, property insurance, pet insurance, and SME insurance solutions.
Where are the wefox locations?
wefox in Switzerland is there for you at several locations throughout Switzerland. You can find us in Roggwil (Landstrasse 53, 4914 Roggwil), Spreitenbach (Pfadackerstrasse 10, 8957 Spreitenbach), Lugano (Via Molinazzo 2, 6900 Lugano), and Noville (Rte d'Evian 39, 1845 Noville).
How is wefox in Switzerland remunerated?
wefox in Switzerland is compensated for the brokerage, support, and administration of insurance contracts through commissions and brokerage fees. This is common practice in the insurance industry. What's important for you: This does not affect the amount of your premiums – our recommendations are based exclusively on your individual needs.
Why should I choose wefox as my insurance broker?
With wefox, you choose a modern, independent insurance broker who puts your interests first. We provide personalized, transparent, and free advice and find the best solutions for you from a wide range of insurance policies. Whether it's a new policy, a change, or filing a claim: With us, you get everything from a single source, with no hassle on your part. We also offer maximum flexibility in our consultations: We come to your home, meet you at our office, or advise you conveniently via video call or telephone. You decide when, how, and where it works best for you.
What advantages do I have with wefox?
With wefox, you benefit from independent and personalized advice – free of charge and without obligation. We compare offers from numerous insurance companies and find the best solution for your needs. We also take care of optimizations, cancellations, and claims processing – saving you time, money, and stress.
What makes wefox an independent broker?
wefox is independent because we are not tied to any specific insurance company. This means we compare offers from different providers impartially and only suggest options that fit your individual needs. Your personal needs are our focus – not the interests of a single insurance company.
What can I do if I am not satisfied with my broker?
We combine state-of-the-art technology with personal commitment to provide you with outstanding service. Our agents have years of industry expertise and always have your best interests at heart. Based on your requirements, we select the right agent for you. However, if you prefer to change your personal contact, you can of course do so at any time.
How trustworthy is wefox?
wefox in Switzerland is registered as an independent broker with the Swiss Financial Market Supervisory Authority (FINMA). Our advisors are qualified insurance professionals who have obtained their certification through examinations and undergo continuous professional development – thus, we guarantee competent, up-to-date, and high-quality advice. Before each consultation, we provide you with transparent information about our company in accordance with Article 45 of the Insurance Supervision Act (ISA). This way, you receive all important information about our services, our independence, and the qualifications of your advisor – so you can always make decisions with confidence and clarity.
Which insurance companies does wefox work with?
wefox in Switzerland works with a variety of renowned insurance companies to offer you optimal insurance solutions. Our partners include Sympany, CSS, Concordia, Visana, Helsana, Assura, Pax, Allianz, Zurich, Generali, SwissLife, and Liechtenstein Life. This broad selection allows us to provide you with independent, individually tailored offers.
Is wefox in Switzerland tied to insurance companies?
wefox in Switzerland is an independent insurance broker and not tied to any specific insurance company. This allows us to select the right insurance solutions for you from a wide range of providers.
Advising you..
Is the consultation free?
Yes, consulting with wefox in Switzerland is completely free and non-binding. You will receive a personalized, 360° consultation in which your current situation is analyzed and suitable insurance solutions are suggested – completely without obligation.
How does the consultation work?
The consultation at wefox begins with a brief conversation in which we assess your current situation and needs. We then analyze your existing insurance policies and determine where improvements are possible. You will then receive personalized recommendations – transparent, understandable, and completely without any obligation.
Am I obliged to take out insurance?
No, with wefox you're under no obligation. Our consultation is 100% free and non-binding – you decide whether and which insurance you want to purchase.
Can you optimize existing insurance policies?
Yes, we're happy to review your existing insurance policies for potential savings and improvements. If we find a better deal, we'll suggest switching – and, if you wish, we'll handle the entire process for you. However, if you wish, we can also make improvements directly to your current insurance policy, without requiring a switch.
How do I optimize my insurance premiums and save money?
It's worth regularly comparing your existing policies to save money by optimizing your insurance premiums. Our advisors will check whether you're paying too much or whether better coverage is available for the same price. If there's potential for optimization, we'll show you suitable alternatives – and, if you wish, we'll even manage the switch for you.
Do I have to cancel my existing insurance?
You don't have to cancel your existing insurance—that's only necessary if you want to switch. In that case, we'll handle the entire process for you: from canceling your old insurance to signing up for the new, optimized coverage. You sit back, and we'll take care of the rest.
Administration
How do I view my documents?
Since wefox in Switzerland, as an independent broker, no longer offers its own insurance products, you will receive your documents directly from the insurance company. In many cases, you can also conveniently view them via the respective insurance company's customer portal, if there's one available.
How do I update my data?
To update your personal information, simply contact our customer service. Send us an email at mail@wefox.ch or call us at +41 62 544 99 52 – we'll be happy to make sure everything is up to date.
How do I cancel my insurance?
Canceling your insurance depends on the type of insurance and the respective deadlines – for example, different regulations apply to basic insurance, supplementary insurance, and property insurance. Don't worry: If you decide to switch, wefox will handle the entire cancellation process for you. You don't have to worry about anything – we'll handle everything on time and without hassle.
How do I report a claim as an existing customer of wefox Insurance AG?
You can easily file a claim online using our claim form. Alternatively, you can contact our claims service team by phone under +41 43 588 13 77 or via email to schaden@wefox.ch. We'll take care of your request quickly and easily.
When should I file a claim?
You should file a claim as soon as possible – ideally immediately after the incident. This is especially important if people have been injured, someone else's property is affected, or if significant costs could arise. The sooner we know, the faster we can support you.
How do I file a claim to another insurance company (e.g. Sympany, CSS)?
Did you purchase a product through us from one of our partners? In this case, the claim is reported directly to the respective insurance company. You can find the contact information in the respective policy or contract documents. If you don't have your documents handy, your wefox advisor will be happy to help.
How can I contact wefox in Switzerland?
You can easily contact wefox in Switzerland – by phone, email, or directly via our contact form. For general inquiries, you can reach us at +41 62 544 99 52 or conveniently online via our contact form. We are available weekdays from 8:00 a.m. to 12:00 p.m. and 1:30 p.m. to 5:00 p.m.