FAQ

What is wefox?

wefox is a digital insurer. We’re redefining insurance by making it simple, convenient, and trustworthy.

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How do I sign up for the wefox App?

The wefox App is free for all wefox Insurance customers. Step by step instructions are sent with your new wefox Insurance policy; just click the link in the email, download the app, set up your individual password – and you’re done!

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Where can I find my wefox Insurance policy documents?

wefox Insurance customers can access their policy documents 24/7 via the document center in their wefox App.

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How do I file a claim with wefox Insurance?

If you have a claim, simply send an email to claims@wefox.ch or call +41 43 588 13 77. Our wefox Team will be happy to help you.

To help make the process as smooth (and fast!) as possible, please have include the following information:

  • Place, date, and time of the damage
  • Description of the damage
  • Are third parties involved?
  • Has the damage already been repaired?
  • Any documents you have to support your claim, such as: photos, bills, police reports, or other evidence

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How can I change my contact, account or address data in the wefox App?

Your wefox App makes it easy to update your personal data, make changes to your wefox Insurance policies, or change payment methods with a few clicks.

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Get the wefox App.

With our app, you have your wefox Insurance policy on your smartphone – ready to access anytime, anywhere. Paperwork? No, thanks. Manage your contract completely digitally. Wherever you are.